Customer Call Management
Increase sales effectiveness, and maximise customer retention
- call at the right time, with full intelligence – what
they normally buy, frequency, value and previous call activity.
Identify potential defection. Achieve a pro-active sales
position.
Display call-lists by team or operator, with overdue calls highlighted.
Record sales orders or invoices, manage ring-backs, and analyse
telesales conversion rates.
Orders are processed with speed and accuracy using customer
templates and buying patterns, with documentation and customer
labels automatically produced.
With a dynamic link to distribution and hand-held order picking
units, orders are progressed rapidly and with minimal error.
Additionally, we can provide the option to integrate mail and
tele-marketing campaigns to maximise usage of telesales and field
sales resource. |
